Shipping & Returns Policy
UK Mainland Delivery
* We aim for next working day delivery on all orders placed by 1pm Monday – Friday, but please allow up to 2 working days
* Standard Weekday Delivery – Free for all orders over £100 ex VAT or £9.75 + VAT for orders under £100 ex VAT
* Saturday Delivery – £30 + VAT
Scottish Highlands & Islands or Northern Ireland
* Please allow 2-5 working days for delivery
* A flat shipping rate of £30+ VAT will apply
Please contact us to discuss delivery.
Tracking your goods
If you provided an email and/or mobile number, you will be sent delivery notifications.
Click Here for the DPD website where you can track your delivery.
You will be sent a 1-hour delivery time slot on the morning of your delivery and will be given the opportunity to rearrange or have your parcel left in a safe place.
If you wish to return unwanted products, please contact us on 01753 655344 within 5 working days of receipt of the goods. We will arrange collection of the goods, subject to a collection fee and a 15% restocking fee.
Returns and refunds will only be issued if all items are unmarked, undamaged and in a new condition with the inner packaging unopened. Please feel free to review our current Terms and Conditions
If the goods you have received are faulty or defected, please let us know straight away and we will arrange for a next day collection and replacement for you.
If collection of the goods is arranged and you miss your slot or pick up time, then return of the goods will be at your own expense.
Custom Made Returns
Goods that have been custom made or customised in any way cannot be accepted for refund in any circumstances unless they are damaged or faulty. Please notify us within 5 working days if your custom-made products are damaged or faulty.